In general, orders are processed between 1-3 business days from the time we receive the order. Please note that all orders received after 2pm (GMT-5) on Fridays and over the weekend will be processed the following Monday.
Standard shipments within Colombia: 1-8 business days *
* Some of our products are made to order and may take up to 3 days to make, please be patient.
* Please note that some of our products are located in different cities, so, depending on the order, you may receive different shipments.
Shipping restrictions
Our products are not available for international shipping at the moment (we hope to be soon).
Any claim for not having received the complete order or for damage must be notified to OIA Collective within the first 3 days of receiving the product. Claims after this time will not be accepted.
If you have any further questions or special requests, please contact Laura at laura@oiacollective.com
Returns
We hope you have loved your purchase in our Wellness Shop, however, if for any reason you would like to return or exchange your purchase, they will only be accepted for certain products for health reasons and must be unopened. We will do our best to make your experience the best.
Requests for returns will be accepted within the first 3 days after you receive your order – the products must be returned in the original condition, without having been used and with security seals for those who have it.
Customers will be responsible for the cost of return shipping unless there has been an error in the products shipped. OIA Collective will not be responsible for lost products on returns so we recommend including insurance on the shipment for your own protection.
Once we receive the returned products, they must be reviewed before receiving approval for a refund. Once approved, your return will be processed. Returns will be processed within 3-5 days of receiving the returned product. Original shipping costs will not be refunded.
To send a refund request, please contact Laura at laura@oiacollective.com